Bengaluru-based Desible.ai, which builds AI agents that automate customer and compliance workflows for banks, NBFCs and insurers, has raised Rs 32 crore in a seed plus funding round led by Prime Venture Partners.
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Existing investor Invention Engine, the AI accelerator that backed the startup earlier, also participated. The round was first announced in early October.
The startup said it will use the money to strengthen its AI capabilities and compliance infrastructure, expand sales and marketing, and speed up product development.
What Desible.ai does
Founded in 2025 by Uttam Tiwari (CEO) and Omkar Raikar (CTO), Desible.ai started with voice bots that make and take calls on behalf of financial institutions. It is now building what it calls a workflow orchestration platform, extending the same automation to WhatsApp, SMS and email.
The platform supports more than 25 workflows across revenue generation, risk and compliance, collections, underwriting, customer service and claims.
It currently works with insurance providers and said it is in talks with more than 40 BFSI institutions. The startup claims its platform handles more than 10 million customer engagements a month.
Desible.ai claims it handles over 1 lakh calls a day, including more than 18,000 calls daily for an IRDAI-licensed third-party administrator and over 45,000 calls daily for a health insurer, where it claims a 30% increase in qualified conversions. The startup also said it holds SOC 2 Type II and ISO 27001 certifications.
“Voice AI is our entry point, not our destination. We are building an outcome driven agentic workflow orchestration platform for BFSI enterprises. Starting with insurance, our goal is to help financial institutions automate customer, compliance, and operational workflows while maintaining the trust and regulatory standards the industry demands,” Tiwari said.
Rules first, model second
Its software plugs into a lender’s or insurer’s existing systems and runs predefined decision rules, so that customer consent, regulatory disclosures and escalations follow a fixed script rather than being left to a language model.
“In regulated industries, AI that is right most of the time is not enough. Every Desible workflow runs on deterministic decisioning, so disclosures, consent, and escalations happen exactly as defined, every time, with every step auditable,” Raikar said.
The startup said its compliance framework is aligned with rules set by the Insurance Regulatory and Development Authority of India (IRDAI), the RBI, the Telecom Regulatory Authority of India (TRAI), and with the Digital Personal Data Protection Act.
Raikar, who leads technology and product, previously worked in machine learning and enterprise software at Crisil and Edelweiss, according to reports. Tiwari, who handles growth and fundraising, is reportedly a former investment banker with a background in enterprise sales. Both reportedly co-founded edtech startups earlier.
Desible.ai is one of several Indian voice AI startups selling to financial institutions that have raised money this year. Navana.ai raised Rs 40 crore in a Series A round in September to scale deployments of its voice AI platform across the BFSI sector, while voice AI startup Arrowhead raised $3 million in a seed round in January.
